My Method
Leaders and teams are productive when they are using their expertise and problem-solving skills efficiently and creatively to impact positive change in relation to their customers' pain points, desires or needs.
Tobi Tonner
How Can Leaders And Teams Increase Productivity?
When individuals come together to work in teams, the quality of their interactions directly determines the quality of the products they create. To increase productivity means to increase the quality of interactions.
​​​​My method increases the quality of interactions. It's rooted in cultivating curiosity and empathy - about yourself, your peers and your customers.
Healthy productivity emerges once needs of the customer, the needs of the team and your own needs are in balance.
How Does It Work?
My method operates at three levels: mindset, habits and connection.
Working on mindset will create awareness around the habits that drive behaviour.
Changing habits will lead to better connection, which in turn fuels growth.
Improving each of these levels will increase the quality of interactions within a team and with the customer. This is what drives productivity.
What Mindset Shifts Build Awareness?
For productivity to emerge, leaders and teams need to recognise the importance of mindset.
The way they think about work will either block or boost our ability to succeed.
Shared Purpose
We exists to fulfil a shared purpose.​
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We are productive when we are aligned with our shared purpose.
Predictive Mind
We have a unique experiences of the world around us.
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We are productive when we explore and align our expectations and predictions.
Common Humanity
We share fundamental human needs and desires.
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We are productive when we are connected to our shared humanity.
What Habits Are Key For Changing Behaviour?
Practicing this mindset requires foundational habits that are essential on the journey towards healthy productivity.
We Are Customer Focussed
We are curious about our customer's needs, desires and pain points.
We develop solutions that drive value for our customer.
We evaluate how our work impacts our customer.
We Share And Explore Perspectives
We are curious about our experiences - our needs, desires and pain points.
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We learn from our experiences and adjust our workplace as needed.
We evaluate how well each team member can contribute their unique abilities.
We Reflect On Actions and Impact
We understand that habits need to change on our journey towards productivity.
We are curious about our current habits and support each other to establish new habits.
We evaluate how well we grow healthy habits.
What Connection Skills Are Needed For Growth?
Leaders and teams can only practice and establish new habits if they are well connected. Improving connections requires foundational skills.
The quality of connectedness between people is a representation of their level of trust.
We Listen With Curiosity
We listen to our customer, we listen to our peers, we listen to ourselves.
We are curious about our personal needs, desires and pain points.
We Communicate With Confidence
We share our perspective about the customer, our team and ourselves.
We share what we need, what drives us and what we are struggling with.
We Challenge With Respect
We explore our perspectives with rigorous debate.​
We make decisions that balance the customer's, team's and our personal needs.